CHANIA TAXI VAN — WEBSITE LEGAL POLICIES

Website: https://chaniataxivan.com
Last updated: 1 September 2026

TERMS AND CONDITIONS

1. About Us

These Terms and Conditions (“Terms”) govern the use of chaniataxivan.com (the “Website”) and all requests and bookings for private passenger transfers, excursions and related transport services made through the Website, by email, telephone, WhatsApp or any other communication channel operated by us.

In these Terms, “Company”, “we”, “us” and “our” refer to the above operator. “Customer”, “you” and “your” refer to the person making the booking and, where relevant, all passengers included in that booking.

2. Acceptance of These Terms

By submitting a booking request or using our services, you confirm that:

you have read and accepted these Terms;
you are at least 18 years old and legally capable of entering into a contract;
you are authorised to make the booking on behalf of all passengers included in it; and
all information you provide is complete, accurate and up to date.

The person making the booking is responsible for communicating these Terms and all relevant booking information to every passenger in the group.

3. Services

Chania Taxi Van provides or arranges private transfers and tours within Crete, including transfers to or from airports, ports, hotels, villas, private addresses and other agreed locations.

Service availability depends on the requested date and time, route, vehicle capacity, passenger and luggage requirements, driver availability, road and weather conditions and any other operational or safety considerations.

We may perform a service directly or assign it to a suitably licensed driver or transport partner. Where a transport partner is used, we remain responsible only to the extent required by applicable law and these Terms.

4. Booking Requests and Confirmation

Submitting a form through the Website constitutes a booking request only. It is not an automatically accepted or confirmed reservation.

A binding booking is created only when the Customer receives an explicit written confirmation from the Company by email, SMS, WhatsApp or another agreed written channel. An automated message acknowledging receipt of a request does not, by itself, constitute acceptance.

The Company may accept or decline any booking request based on availability, operational requirements, safety considerations or the accuracy and completeness of the information supplied. If a request is declined, expires or remains unconfirmed, no transport contract is formed and the Company has no obligation to perform the requested transfer.

The Customer must review the confirmation immediately and notify us without delay of any incorrect detail. Failure to report an error may result in delay, an additional charge or inability to perform the service.

5. Booking Information and Customer Responsibilities

The Customer must provide accurate information, including:

full name and reliable contact details;
pickup and destination addresses;
pickup date and time;
flight or ferry number, where relevant;
the total number of passengers, including infants and children;
the number, size and type of luggage;
any child-seat request;
any mobility, accessibility or other material transport requirement; and
any change that may affect the vehicle, route, timing, price or safe performance of the service.

The Company is not responsible for loss, delay, non-performance or additional cost arising from incomplete, inaccurate or late information supplied by the Customer or another passenger.

6. Prices and Payment

Prices are stated in euros and include applicable taxes unless expressly stated otherwise. The price shown during the booking process is based on the information entered by the Customer. The final agreed price is the price stated in the written booking confirmation.

Unless otherwise agreed, payment is made directly to the driver by cash or card. Card payments depend on terminal, banking and network availability. The Customer should have an alternative lawful payment method available if a card transaction cannot be completed for technical reasons.

A confirmed price covers the service described in the confirmation. Additional charges may apply where the Customer requests extra stops, changes the route or destination, carries undeclared or excessive luggage, exceeds the included waiting time, causes an avoidable delay or requests another additional service. Any additional charge will be communicated as soon as reasonably practicable.

The Customer is responsible for paying the full amount due at the end of the transfer unless another payment arrangement has been expressly confirmed in writing.

7. Changes by the Customer

Requests to change the date, time, route, passenger number, luggage, child seats or other booking details are subject to availability and may affect the price. A requested change is valid only after the Company confirms it in writing.

If the Company cannot accommodate the requested change, the original confirmed booking remains in force unless the Customer cancels it in accordance with these Terms.

8. Cancellations, Late Cancellations and No-Shows

The Customer must notify the Company of a cancellation as soon as possible by email, telephone or WhatsApp and should retain proof of the cancellation message.

Unless different cancellation conditions are clearly stated in the booking confirmation:

cancellation at least 24 hours before the scheduled pickup time is free of charge;
cancellation less than 24 hours before pickup may be charged up to 50% of the confirmed fare; and
cancellation less than 6 hours before pickup, failure to appear, inability to locate or contact the passenger due to incorrect details, or refusal to travel when the vehicle arrives may be treated as a no-show and charged up to 100% of the confirmed fare.

Where no advance payment was taken, an unpaid cancellation or no-show amount may be requested before a future booking is accepted, to the extent permitted by law.

If an advance payment has been made and a refund is due, it will be returned using the original payment method where possible, subject to any lawful deductions and payment-processing time.

9. Pickup, Waiting Time and Delayed Flights or Ferries

The Customer must be present and ready at the confirmed pickup point and time. The Customer is responsible for allowing sufficient time for check-in, security, boarding, traffic and any onward connection.

For airport pickups, where a correct flight number has been provided, we will use reasonable efforts to monitor the published arrival time. Unless the booking confirmation states otherwise, complimentary waiting time is up to 60 minutes after the published actual landing time. For non-airport pickups, complimentary waiting time is up to 15 minutes after the confirmed pickup time.

After the applicable waiting period, additional waiting charges may apply or the booking may be treated as a no-show if the passenger cannot be contacted. Flight or ferry monitoring is provided as a convenience and does not guarantee that all schedule changes will be detected.

If a flight or ferry is cancelled or substantially rescheduled, the Customer must contact us as soon as possible. A replacement pickup is subject to availability and may require a new booking or price.

10. Passengers, Children, Luggage and Personal Property

The number of passengers and items of luggage must not exceed the capacity confirmed for the vehicle. The Company or driver may refuse unsafe, unlawful, undeclared or excessive luggage, including items that cannot be securely carried.

Infants and children count as passengers. Child seats must be requested in advance, are subject to availability and may carry the charge shown during booking or in the confirmation. A request is accepted only when confirmed by the Company. The responsible adult must ensure that the child is properly secured and must comply with the driver’s safety instructions.

Passengers are responsible for their personal property. The Company is not liable for property left in a vehicle unless loss or damage results from liability that cannot lawfully be excluded. We will make reasonable efforts to locate and return lost items, but collection or delivery costs may be charged.

The Customer must not carry dangerous, illegal or prohibited items. Animals may be transported only by prior written agreement and in compliance with applicable safety and welfare requirements.

11. Passenger Conduct and Right to Refuse or End a Service

Passengers must behave lawfully and respectfully, wear seat belts, follow reasonable safety instructions and avoid conduct that could endanger the driver, vehicle, passengers or other road users.

The driver may refuse to start or may end a journey where a passenger:

is violent, threatening, abusive or seriously disruptive;
appears likely to create a safety risk due to alcohol, drugs or another condition;
carries illegal, dangerous, undeclared or unsuitable items;
exceeds the confirmed passenger or luggage capacity;
refuses to comply with safety instructions or applicable law; or
damages or seriously soils the vehicle.

In these circumstances, the service may be treated as cancelled by the Customer and the full fare, cleaning costs, repair costs and other direct losses may be charged where lawful.

12. Routes, Travel Times and Onward Connections

Distances, routes, pickup times, arrival times and journey durations shown on the Website or provided in communications are estimates. The driver may select or change a route for safety, traffic, road, weather or operational reasons.

The Company does not guarantee a specific route, travel duration or arrival time. Customers must allow a reasonable safety margin for flights, ferries, appointments, events and other onward arrangements.

To the fullest extent permitted by law, the Company is not liable for a missed flight, ferry, train, appointment, reservation or other connection caused by traffic, accident, road closure, weather, strike, public-authority action, passenger delay, incorrect booking information or another circumstance outside the Company’s reasonable control.

13. Non-Performance, Disruption and Limitation of Liability

No liability arises in relation to a booking request that has not been expressly accepted and confirmed in writing by the Company.

If a confirmed transfer cannot be performed, the Company will use reasonable efforts, where practicable, to notify the Customer and may offer an alternative vehicle, driver, pickup time, transfer arrangement or rescheduling.

To the fullest extent permitted by applicable law, the Company shall not be liable for failure to perform, interruption, cancellation or delay of a transfer where this results from circumstances outside its reasonable control, the act or omission of a third party, unexpected vehicle failure despite reasonable maintenance, accident, traffic congestion, road closure, strike, severe weather, natural event, public-authority measure, security incident, incorrect or incomplete Customer information, passenger delay or no-show, or any other event that the Company could not reasonably prevent or overcome.

The Company is not liable for indirect or consequential loss, loss of enjoyment, loss of profit, loss of opportunity, accommodation cost, replacement travel cost or the cost of a missed flight, ferry, event, appointment or onward connection, except where such liability cannot lawfully be excluded.

Where a confirmed transfer is not performed solely for reasons within the Company’s reasonable control, the Customer’s contractual remedy will, to the extent permitted by law, be limited to either:

re-performance or rescheduling of the transfer; or
refund of any amount actually paid for the part of the service that was not provided.

Where liability cannot be excluded, the Company’s total liability arising from a booking will, to the fullest extent permitted by law, be limited to the amount paid or payable for that booking.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct, gross negligence where it cannot be excluded, or any other liability or mandatory consumer right that applicable law does not permit the Company to exclude or limit.

14. Force Majeure

The Company is not responsible for delay or non-performance caused by an event beyond its reasonable control, including severe weather, fire, flood, earthquake, natural disaster, epidemic, pandemic, war, terrorism, civil unrest, strike, transport-system disruption, fuel shortage, power or communications failure, road closure, government restriction, police action or other emergency.

During such an event, the affected obligations are suspended for the duration and extent of the disruption. The Company may cancel, reschedule or modify the service where reasonably necessary for safety or operational reasons.

15. Website Information and Availability

We use reasonable efforts to keep the Website and its information available and accurate. We do not guarantee uninterrupted access, freedom from technical errors or that every displayed price, distance, route or availability indication is current or error-free.

We may correct an obvious error and will notify the Customer before performing an affected service. The Customer may then accept the correction or cancel without charge where the correction materially changes the confirmed booking.

Links to third-party websites and services are provided for convenience. We do not control and are not responsible for their content, availability, security or privacy practices.

16. Intellectual Property

Unless otherwise stated, the Website’s original text, branding, logos, graphics, layout and other content are owned by or licensed to the Company and are protected by applicable intellectual-property law. They may not be copied, republished, sold or commercially exploited without prior written permission.

17. Complaints

Please send any complaint promptly to contact@chaniataxivan.com, quoting the booking reference, travel date, route and a clear description of the issue. Complaints should normally be submitted within 14 days after the scheduled service so that the relevant facts can be investigated effectively.

The parties will first attempt in good faith to resolve any dispute amicably.

18. Governing Law and Courts of Chania

These Terms, the Website and every booking or service are governed by the laws of Greece.

Any dispute arising out of or in connection with the Website, a booking or a transfer shall be subject to the jurisdiction of the competent courts of Chania, Crete, Greece. This choice applies to the fullest extent permitted by law and does not deprive a consumer of any mandatory protection or right to bring proceedings before another court that cannot lawfully be excluded by agreement.

19. Changes, Severability and Entire Agreement

We may update these Terms for legal, technical or operational reasons. The version applicable to a booking is the version available when the booking request is submitted, unless a change is required by law or expressly agreed with the Customer.

If any provision is found invalid or unenforceable, the remaining provisions remain in effect. The invalid provision will be interpreted or replaced, to the extent permitted by law, in a manner that most closely reflects its lawful purpose.

These Terms, together with the written booking confirmation and any specifically agreed conditions, form the entire agreement concerning the booked service. If the confirmation expressly conflicts with these Terms, the specifically agreed wording in the confirmation prevails for that booking.

PRIVACY POLICY

1. Purpose of This Policy

This Privacy Policy explains how Chania Taxi Van collects, uses, shares, stores and protects personal data when you visit chaniataxivan.com, submit a booking request, contact us or use our transfer services.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR), applicable Greek data-protection and electronic-communications law and other applicable requirements.

2. Data Controller

The data controller is:

Legal name: [CHANIA TAXI VAN]
Trading name: Chania Taxi Van
Registered address: [CHANIA]
Email for privacy requests: contact@chaniataxivan.com

3. Personal Data We Collect

Depending on how you use the Website and our services, we may collect:

A. Identity and contact data

Your name, email address, telephone or WhatsApp number and the identity or contact details of another passenger where necessary.

B. Booking and travel data

Pickup and destination locations, date and time, flight or ferry number, passenger count, luggage, child-seat requirements, return-transfer information, payment preference, booking status, driver assignment, quoted or confirmed price and related instructions.

C. Communications

Emails, contact-form messages, telephone notes, WhatsApp messages, complaints, feedback and other correspondence.

D. Transaction and accounting data

Amounts charged or paid, payment method, receipts, invoices and legally required tax or accounting details. The Website currently states that payment is made to the driver by cash or card and does not require online card payment. We do not ask you to submit full card details through the Website. Card-payment providers may process payment data under their own privacy terms.

E. Technical and usage data

IP address, device and browser information, timestamps, requested pages, referrer information, security logs, cookie identifiers, consent preferences and diagnostic data.

F. Information from third parties

We may receive information from a passenger who makes a booking on your behalf, a hotel or accommodation provider, a travel agent, a transport partner, a payment provider or publicly available flight and ferry information services.

Please do not provide sensitive personal data unless it is strictly necessary for the safe and accessible provision of the requested transport service. If you provide health, disability or accessibility information, we will use it only as necessary to respond to your request and as permitted by law.

4. Why We Use Personal Data and Our Legal Bases

We use personal data for the following purposes:

Purpose	GDPR legal basis
Receiving, assessing and responding to booking requests	Steps requested before entering into a contract; legitimate interests in managing enquiries
Confirming, managing and performing a transfer or tour	Performance of a contract
Communicating with the Customer and passengers about pickup, delay, driver assignment or service changes	Performance of a contract; legitimate interests in safe and efficient operations
Processing payments, receipts, invoices and accounting records	Performance of a contract; compliance with legal obligations
Handling complaints, disputes, fraud, misuse, safety incidents and legal claims	Legitimate interests; compliance with legal obligations; establishment, exercise or defence of legal claims
Securing, maintaining and improving the Website and booking system	Legitimate interests in security, service reliability and business improvement
Remembering cookie choices and providing essential Website functions	Legitimate interests; providing a service requested by the user; applicable cookie-law exemptions
Using optional analytics, advertising or non-essential cookies	Consent
Sending electronic marketing, where used	Consent or another legal basis expressly permitted by applicable law

Where processing is based on legitimate interests, we consider the necessity of the processing, its impact on individuals and their rights. You may object to such processing in the circumstances described below.

Where we ask for consent, consent is voluntary and may be withdrawn at any time without affecting processing lawfully carried out before withdrawal.

5. If You Do Not Provide Required Data

Fields identified as required are generally necessary to assess or perform the requested transfer. If you do not provide accurate required information, we may be unable to confirm or complete the booking.

6. Who Receives Personal Data

We disclose personal data only where reasonably necessary and may share it with:

drivers and licensed transport partners assigned to a booking;
website hosting, booking-system, email, communications, cybersecurity, support and maintenance providers;
map, routing, address-autocomplete, flight-information or similar service providers used to process the requested journey;
banks, card-payment and payment-terminal providers;
accountants, insurers, lawyers and professional advisers;
analytics, advertising, social-media or external-content providers, but only where applicable and subject to required consent;
police, courts, tax authorities, regulators or other public authorities where disclosure is legally required or necessary to protect rights and safety; and
a buyer, successor or adviser involved in a genuine business reorganisation, subject to appropriate confidentiality and legal safeguards.

Drivers or transport partners may process booking data as independent controllers where they determine their own legally required processing activities. Service providers acting on our behalf are required to process data only under appropriate instructions and safeguards.

If you choose to communicate through WhatsApp or another third-party platform, that provider also processes information under its own terms and privacy policy.

We do not sell personal data.

7. International Data Transfers

Some technology, communications, map, analytics or platform providers may process data outside the European Economic Area. Where this occurs, we use a lawful transfer mechanism where required, such as an adequacy decision, approved standard contractual clauses or another safeguard recognised by data-protection law.

You may contact us for further information about the safeguards relevant to your data.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, tax, insurance and claims periods.

As a general guide:

unconfirmed or declined booking requests may be retained for up to 12 months;
completed booking and transaction records may be retained for up to 5 years after the end of the relevant financial year, or longer where required by law or an active claim;
general enquiries and correspondence may be retained for up to 24 months after the last meaningful communication;
security and technical logs may normally be retained for up to 12 months, unless required longer to investigate an incident;
cookie-consent records are retained for the period reasonably necessary to demonstrate and manage consent; and
data relevant to a dispute, accident, complaint or legal claim may be retained until the matter and applicable limitation periods have ended.

Actual retention may be shorter where the data is no longer necessary or longer where required by law. Data may be securely anonymised and used in non-identifiable form for statistical purposes.

9. Your Data-Protection Rights

Subject to the conditions and exceptions in applicable law, you may have the right to:

obtain confirmation that we process your data and request access to it;
correct inaccurate or incomplete data;
request deletion of your data;
request restriction of processing;
receive data you provided in a structured, commonly used, machine-readable format and transmit it to another controller where the right to portability applies;
object to processing based on legitimate interests;
object at any time to direct marketing;
withdraw consent at any time; and
lodge a complaint with a supervisory authority.

To exercise a right, email contact@chaniataxivan.com. We may request information necessary to verify your identity and protect your data. We will respond within the time required by law.

You may lodge a complaint with the Hellenic Data Protection Authority, 1–3 Kifisias Street, 115 23 Athens, Greece, through https://www.dpa.gr. You may also contact the supervisory authority in the EU or EEA country of your habitual residence, workplace or the place of the alleged infringement.

10. Security

We use reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These may include access controls, encrypted connections, backups, system updates, security monitoring and restricted access based on operational need.

No internet transmission or storage method is completely secure. Customers should not send payment-card data, identity-document copies or unnecessary sensitive information through ordinary email, WhatsApp or contact forms.

11. Children

Bookings must be made by a person aged 18 or over. We process a child’s information only when supplied by the responsible adult and only to the extent necessary to provide the service, for example passenger count or child-seat requirements.

12. Automated Decision-Making

We do not make decisions producing legal or similarly significant effects about Customers solely through automated processing. Prices, distances or travel times generated by software are estimates and booking requests remain subject to human or operational confirmation.

13. Third-Party Links and Services

The Website may contain links to or integrations with third-party websites, maps, social networks, messaging platforms and other services. Their processing is governed by their own privacy information. We encourage users to review it before providing personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, technology, providers or business operations. The latest version will be published on the Website with a revised “Last updated” date. Material changes will be highlighted where reasonably appropriate.

15. Contact

For privacy questions or requests, contact:

Chania Taxi Van
Email: contact@chaniataxivan.com
Address: [INSERT FULL REGISTERED BUSINESS ADDRESS]
Telephone: [INSERT OFFICIAL TELEPHONE NUMBER]

COOKIE POLICY

1. What Are Cookies?

Cookies are small text files stored on a computer, phone or other device when a user visits a website. Similar technologies, such as local storage, pixels, tags and software identifiers, may perform comparable functions. In this Policy, we refer to all of them collectively as “cookies” unless the context requires otherwise.

Cookies can be session cookies, which expire when the browser is closed, or persistent cookies, which remain for a defined period or until deleted. They may be set by Chania Taxi Van (“first-party cookies”) or by an external provider (“third-party cookies”).

2. How We Use Cookies

We use cookies to operate and secure the Website, remember choices, enable booking functions and, where the user has consented, understand Website usage or provide optional third-party and marketing features.

We use the following categories:

Category	Purpose	Consent
Strictly necessary	Website security, network management, page and form operation, booking functions, load balancing, fraud prevention and storage of cookie preferences	These cookies operate without consent where they are technically necessary to provide the Website or a service expressly requested by the user
Preferences / functional	Remembering optional settings, language or enhanced functionality	Used only with consent where required
Analytics / statistics	Measuring visits, pages, interactions, performance and errors to improve the Website	Used only after consent, unless a specific lawful exemption clearly applies
Marketing / advertising	Measuring campaigns, limiting ads, creating audiences or personalising advertising	Used only after consent
External media and services	Loading maps, address tools, videos, social-media content or similar third-party features	Used only after consent where required; a feature specifically requested by the user may require limited technical processing to operate

3. Current Cookie List

The current list of cookies and similar technologies—including their name, provider, purpose, category and duration—is displayed in the Cookie Settings panel available through the cookie banner or the persistent Cookie Settings link on the Website. That live list forms part of this Cookie Policy and should be updated whenever Website services or plugins change.

Depending on the features enabled on the Website and the choices made by the user, third-party services may include map or address-search providers, analytics services, advertising platforms, video providers, social networks, security tools or embedded communication services. Only the services shown as active in the current Cookie Settings panel should be treated as enabled.

4. Cookie Consent and Choices

When consent is required, non-essential cookies must remain disabled until the user makes an affirmative choice. The cookie banner must offer a genuine choice to Accept, Reject or manage categories without making rejection more difficult than acceptance.

You may:

accept all optional cookies;
reject all optional cookies;
select individual categories; or
withdraw or change your choices later through Cookie Settings.

Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal. Strictly necessary cookies cannot be disabled through our consent tool because they are required for core Website functions, but they can be deleted through browser settings; doing so may cause parts of the Website to stop working correctly.

5. Browser Controls

Most browsers allow users to view, block or delete cookies. Instructions are available in the browser’s privacy or security settings. Blocking all cookies may prevent forms, booking tools, saved preferences or other functions from operating correctly.

6. Third-Party Processing and Transfers

Third-party cookie providers may receive technical and usage information and may process it under their own privacy policies. Some providers may process data outside the European Economic Area. Where we are responsible for such a transfer, we rely on a recognised legal mechanism and appropriate safeguards as described in our Privacy Policy.

Consent to one cookie category does not automatically constitute consent to unrelated processing by a third-party service.

7. Updates to This Cookie Policy

We may update this Cookie Policy when cookies, Website functions, providers or legal requirements change. The latest version will be published on the Website with an updated date. The Cookie Settings panel should be treated as the most current technical record of active cookies.

8. Contact

For questions about our use of cookies or personal data, contact:

Chania Taxi Van
Email: contact@chaniataxivan.com